Customer Support

1. How is the delivery fee calculated?

The delivery fee is calculated based on the size and weight of the consignment. Our delivery fee at starts from USD1.25 per shipment for delivery within phnom penh.

2. What is the delivery timeline?

The shipment from Phnom Penh to Upcountry (and from Upcountry to Phnom Penh) sent before the cut-off time will be delivered to the destination on the next day (excluding weekends and national holidays). The shipment from Upcountry to Upcountry will be delivered in 2 days (excluding weekends and national holidays).

3. What is the liability coverage?

4. Why is the delivery address so important?

5. What is the claim conditions and procedures?

6. Where can I track the shipment status?

7. How can I cancel my pick up service?

8. What should I do if the shipment is damaged or lost?